![]() Has different rules for HIPAA and non-HIPAA RingCentral Accounts.Provides specifications for development considerations with data archival.Enforces rules for managing account data storage.The standard RingCentral Message Store and Account Data Retention Policy dictates the quantity or length of time call log records and call recordings are stored by RingCentral, this is known as the RingCentral Data Retention policy, and it: Now we will take a moment to review the Ring Central Data Retention Policy further since it highlights important information as it relates to your Data Archival system architecture. Here is a list of official Ring Central knowledge base articles describing the manual processes and tools available for gathering your Activity Log data. Text Messages can be viewed through the Ring Central desktop app and mobile app. Ring Central Users can view their voicemail, fax messages, and call logs through the Ring Central Online Account Portal, Ring Central desktop app and Ring Central mobile app. You can use one of the following methods to access this data as well: The training content contained in this document describes how Developers can use the RingCentral API to access and view your account activity data. Non-Progammatic Ways to Access Data used in Archivalįrequently, while developing an application or integration, it is helpful for Developers to be able to test or invalidate data or reconcile their programmatic data against an official record. Read API Developer Guide - API Rate Limits to understand the rate limits for the Usage Plan assigned to your organization, and the limitations code must address. ![]() ![]() In a standard basic usage plan, Light API Group rate limits to: 50 requests / 60 seconds. In a standard basic usage plan, Medium API Group rate limits to: 40 requests / 60 seconds. In a standard basic usage plan, Heavy API Group rate limits to: 10 requests / 60 seconds. Message Store Data (List, Message, Attachment) all require the ReadMessages API Permission.Call Recording Metadata and Call Recording Content require the ReadCallRecording API Permission.There are various API Permissions applications must be granted depending upon the type data developers need to archive from the RingCentral API:Īccount level Call Log Records, and Extension level Call Log Records require the ReadCallLog API permission Please note that call recording meta data and the binary audio files which are call recordings are only accessible at the account level. Call Log, Recording Meta Data, Recording (binary audio files) Account-Level Call Log data The base route for accessing call log data is scoped to the Account Level or the Extension Level depending upon the role of the authenticated access_token user. There are several routes developers will need to use depending upon the type of data you need to archive. This is why we consider Data Archival a best practice for all of our customers. Ring Central Online Account Portal does provide users with the tools to export some of this data, but it is time consuming and prone to human error if not done correctly. If businesses wish to perform historical analysis, or maintain their business communication data, your organization will need to implement a data archival solution. It may come as a surprise, but Ring Central does NOT store your business communication data indefinitely. This data may have important immediate or future value for your organization. Your business communication data is created when users make and receive phone calls, text messages, voice mail, and faxes using your Ring Central account. 3rd Party Data Storage Services (Amazon S3, Dropbox, etc.)ĭevelopers will need to determine their own persistent solution needs based upon their unique storage requirements.Call Recording and Call Recording Metadata (the description and associated binary audio files created when a call is recorded)ĭevelopers typically archive their data into persistent storage solutions such as:.Call Log Data (meta-data about call activity generated by your RingCentral account users). ![]() The following data is most commonly archived by developers: Last updated: Contributors Edit this pageĭata Archival of your RingCentral account activity is a critical skill all RingCentral Developers should have and maintain.ĭata Archival provides the capability to store your Ring Central Activity via the RingCentral API to enable rich integrations and to extend the persistent availability of your data beyond the Data Retention Policy defined by Ring Central. ![]()
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